I've been using Maplewood as my sole auto service facility for several years. I've referred many people to Maplewood and never had anyone tell me they weren't treated well. Reports are that all work was done to their satisfaction, and that has been my experience too. Somehow the Maplewood team manages to schedule their capacity well. Very rarely has work not been completed when predicted. The convenience of loaner vehicles is a lifesaver, and must be a headache for them to administer, yet they manage it all with a smile. All interactions with the Maplewood team are pleasant and professional. I've been in their lobby and witnessed their treatment of all clients to be as high caliber as how they treat me, which I guess means I'm not so special!