I want to start by saying that these fellas are a phenomenal bunch and been taking my car here for a few years. Prices are very fair and work done is always good. No complaints there. The deduction is stars is for the insufferable young woman they now have behind the desk. Loud, obnoxious, voice never stops, screeching laughter, talks to you like you don't know what you're talking about on your own car, inappropriate talk of salaries and related/unrelated things that you don't wanna hear about when you are sitting waiting for your vehicle, needs to be center of attention all times.....gentlemen you know the type. The type of woman who will destroy your business and everything else in your life. First time in my life I thought about getting up, asking them to stop working on my car and driving it some place else because I needed to get far as possible from the harpy at the front desk screeching "Mehico mehico!! EEEEEEe AAaaahhahahahahah" Almost lost my damn mind. Will not be returning while she's working there. Unbearable noise.
Thank you for being a loyal customer over the years, Ralph. We’re glad to hear that you’ve consistently been satisfied with the quality and fairness of our repair work. We’re sorry to hear that your most recent visit did not meet your expectations. We take all feedback seriously and will review this matter internally to ensure every customer feels respected and comfortable. While we value all constructive criticism, we also ask that feedback remain respectful toward our team members. With that said, we would love to have a follow-up conversation regarding this matter. At your convenience, if you do not mind calling the shop and asking for Jason or Jeff, that would be great. Our team works hard to provide a positive experience for everyone, and we appreciate your understanding as we address this appropriately.
- Maplewood Auto Inc